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Learning Centre

Struggling with staff turnover in your sales team? Improve employee retention and employee performance with these simple steps

Struggling with staff turnover in your sales team? Improve employee retention and employee performance with these simple steps

Sales teams are notorious for high staff turnover. They’re one of the trickiest areas to recruit for in a long-term strategy, which is why a lot of companies have relatively long probation periods for their sales team and low base salaries…

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Want to reduce your customer complaints? This is exactly what your team need to know.

Want to reduce your customer complaints? This is exactly what your team need to know.

Customer complaints present a variety of consequence, not just including a loss of time and money.
Every time a complaint comes in, you have to pay for the resources to deal with it (whether it’s a team members time, or some form of discount or refund). You’re spending money which could otherwise be used to invest in sales, marketing, or other profit generating areas of the business…

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Is a lack of feedback in your business causing you to lose productivity?

Is a lack of feedback in your business causing you to lose productivity?

This article is all about feedback and its link to productivity in the workplace.
Feedback is one of the most essential and important aspects of leadership as it has a direct impact on business results.
Right now, I’m helping the feedback culture of one of my clients businesses by doing 121 sessions with their employees (about 20 people). This has involved asking what they believe they need in order to improve their results this year and what would increase their motivation to reach their targets.
Do you want to know what the number 1 thing they all said was?…

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Are you an overwhelmed leader? Find out how to ease the burden today

Are you an overwhelmed leader? Find out how to ease the burden today

If you’re in a hectic leadership position, and let’s be honest, what leadership position ISN’T a little hectic sometimes, you might have experienced being pulled in what feels like a million different directions…

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Keen to improve customer retention? Check out these critical skills your team need to make it happen

Keen to improve customer retention? Check out these critical skills your team need to make it happen

A key aspect of running a business is having the right strategy for winning and KEEPING your customers, right?
Customer demands change all the time, I’m sure I don’t need to tell you that!
If your customer needs are changing continuously then you need your team to have the ability to adapt quickly. If your team fall behind or get complacent, a competitor may swoop in as the hero and steal your best clients right from under your nose….

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Tired of employees calling in sick? Reduce the frustration and financial loss with these cutting edge strategies

Tired of employees calling in sick? Reduce the frustration and financial loss with these cutting edge strategies

All leaders know that feeling. Your phone is ringing and it’s an hour before the office opens and you just know: That employee is calling in sick.
So now you have the fun of finding a way for someone to cover their workload…

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Tired of gossip in your business? Start getting rid of it today

Tired of gossip in your business? Start getting rid of it today

If you’re interested in reading this article, you’ve probably witnessed how destructive and counterproductive gossip and negativity is for your team and your bottom line.
After all, every word of gossip is time that could otherwise be spent on achieving great results. Right?

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Want to promote someone into a leadership role? Avoid making a damaging choice by checking for these vital attributes

Want to promote someone into a leadership role? Avoid making a damaging choice by checking for these vital attributes

Choosing the right leaders for your company is probably the most important choice you’ll ever make for your business.
You may think there are other things you should be spending your time on, but I promise you that your team success depends on their leader…

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Got an employee that won’t listen? Find out how to make sure your message is heard.

Got an employee that won’t listen? Find out how to make sure your message is heard.

Do you struggle to make sure your messages are heard? Sometimes it’s difficult to know whether an employee is actually listening, or whether they’re just nodding their head and 30 minutes later they’ve completely forgotten what you were trying to say. This article will go over NLP techniques thats are proven to help…

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Frustrated by employee behaviours? Here’s how to resolve it with ease.

Frustrated by employee behaviours? Here’s how to resolve it with ease.

If you’re running a business or leading a team, you know how easy it is to get frustrated with employee behaviours. Employing people comes with it’s highs and lows, and as a Leader you need to know how to quickly and effectively resolve any issues that may come up.

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