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Posts Tagged Company Culture

Are you on top of emotional well-being in your business? Use this questionnaire to find out.

Are you on top of emotional well-being in your business? Use this questionnaire to find out.

Taking care of your employees mental health has become far more of a ‘hot button’ topic in the last few years, with good reason!
The mental health of your employees can greatly impact your results. In fact, a recent Chartered Institute of Personnel and Development study highlighted the impact that mental ill health can have on organisations.

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Got an employee that won’t move with the times?

Got an employee that won’t move with the times?

One of the most common challenges I hear when providing Leadership Training and Coaching is resistance to change.
Employees that resist change are often perceived as the problem that holds everything and everyone back.
Many of us have worked with at least one person that always finds a fault in proposed changes, and refuses to buy-in or comply.
Sound familiar?

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Is stress impacting your team performance? Find out how to combat stress with these essential tips!

Is stress impacting your team performance? Find out how to combat stress with these essential tips!

Research shows that stress is one of the most common barriers to employee performance. In many cases, organisations are building up unnecessary recruitment costs because staff are being labelled as underperformers, when in fact their potential is being blocked by the impacts of stress.

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Are emotional reactions slowing down results in your business? Find out how to remove these barriers and increase success.

Are emotional reactions slowing down results in your business? Find out how to remove these barriers and increase success.

Emotional states have a significant impact on behaviours. You may have noticed a lack of productivity at work when you’re feeling down, or being unable to focus when you’re distracted by personal problems.
That’s why it’s recommended to avoid decisions when angry. Overpowering emotions can cloud judgement.

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Fed up with excuses from your employees? Change their mindsets and remove their limitations.

Fed up with excuses from your employees? Change their mindsets and remove their limitations.

It can be incredibly frustrating hearing excuse after excuse from your employees! We feel your pain.
This is the right time to get out the magnifying glass and look closely at your culture! Do you have a culture of accountability?

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Are you making assumptions about your team? – Infographic

Are you making assumptions about your team? - Infographic

Leadership is difficult, especially when you’re not trained in the art of reading people. Assumptions are so easy to jump to, but it can be one of your greatest downfalls.

It’s so easy to assume someone is bored when they have their arms crossed. In reality, they could be thinking a number of things!

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Struggling with staff turnover in your sales team? Improve employee retention and employee performance with these simple steps

Struggling with staff turnover in your sales team? Improve employee retention and employee performance with these simple steps

Sales teams are notorious for high staff turnover. They’re one of the trickiest areas to recruit for in a long-term strategy, which is why a lot of companies have relatively long probation periods for their sales team and low base salaries…

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Want to reduce your customer complaints? This is exactly what your team need to know.

Want to reduce your customer complaints? This is exactly what your team need to know.

Customer complaints present a variety of consequence, not just including a loss of time and money.
Every time a complaint comes in, you have to pay for the resources to deal with it (whether it’s a team members time, or some form of discount or refund). You’re spending money which could otherwise be used to invest in sales, marketing, or other profit generating areas of the business…

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Is a lack of feedback in your business causing you to lose productivity?

Is a lack of feedback in your business causing you to lose productivity?

This article is all about feedback and its link to productivity in the workplace.
Feedback is one of the most essential and important aspects of leadership as it has a direct impact on business results.
Right now, I’m helping the feedback culture of one of my clients businesses by doing 121 sessions with their employees (about 20 people). This has involved asking what they believe they need in order to improve their results this year and what would increase their motivation to reach their targets.
Do you want to know what the number 1 thing they all said was?…

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Keen to improve customer retention? Check out these critical skills your team need to make it happen

Keen to improve customer retention? Check out these critical skills your team need to make it happen

A key aspect of running a business is having the right strategy for winning and KEEPING your customers, right?
Customer demands change all the time, I’m sure I don’t need to tell you that!
If your customer needs are changing continuously then you need your team to have the ability to adapt quickly. If your team fall behind or get complacent, a competitor may swoop in as the hero and steal your best clients right from under your nose….

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