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Posts Tagged Feedback Culture

Want to reduce your customer complaints? This is exactly what your team need to know.

Want to reduce your customer complaints? This is exactly what your team need to know.

Customer complaints present a variety of consequence, not just including a loss of time and money.
Every time a complaint comes in, you have to pay for the resources to deal with it (whether it’s a team members time, or some form of discount or refund). You’re spending money which could otherwise be used to invest in sales, marketing, or other profit generating areas of the business…

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Keen to improve customer retention? Check out these critical skills your team need to make it happen

Keen to improve customer retention? Check out these critical skills your team need to make it happen

A key aspect of running a business is having the right strategy for winning and KEEPING your customers, right?
Customer demands change all the time, I’m sure I don’t need to tell you that!
If your customer needs are changing continuously then you need your team to have the ability to adapt quickly. If your team fall behind or get complacent, a competitor may swoop in as the hero and steal your best clients right from under your nose….

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Tired of employees calling in sick? Reduce the frustration and financial loss with these cutting edge strategies

Tired of employees calling in sick? Reduce the frustration and financial loss with these cutting edge strategies

All leaders know that feeling. Your phone is ringing and it’s an hour before the office opens and you just know: That employee is calling in sick.
So now you have the fun of finding a way for someone to cover their workload…

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Got an employee that won’t listen? Find out how to make sure your message is heard.

Got an employee that won’t listen? Find out how to make sure your message is heard.

Do you struggle to make sure your messages are heard? Sometimes it’s difficult to know whether an employee is actually listening, or whether they’re just nodding their head and 30 minutes later they’ve completely forgotten what you were trying to say. This article will go over NLP techniques thats are proven to help…

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Frustrated by employee behaviours? Here’s how to resolve it with ease.

Frustrated by employee behaviours? Here’s how to resolve it with ease.

If you’re running a business or leading a team, you know how easy it is to get frustrated with employee behaviours. Employing people comes with it’s highs and lows, and as a Leader you need to know how to quickly and effectively resolve any issues that may come up.

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The art of great questioning

The art of great questioning

Regardless of what industry or job you’re in, if you interact with people then developing great questioning skills is one of the best investments you can make.
I consult with businesses every day, helping them improve their results. I’m always acutely aware of the amount of information being missed and the potential for risk and conflict based on a lack of understanding.

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Are you an exceptional leader of Sussex?

Are you an exceptional leader of Sussex?

Do you think you’re an exceptional leader of Sussex? We’ve created a LinkedIn group to showcase the best talent in Sussex, as well as create a space full of knowledge and resources for leaders at every stage of their career. We want to provide a go-to hub of skills and advice so every leader in Sussex can be the absolute top of their game.

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The road to high employee engagement – Infographic

The road to high employee engagement - Infographic

Employee engagement is probably one of the most business critical strategies to invest in and yet it’s also one of the easiest and most affordable things you could do. In fact, it’s so easy that you could start today and see an impact within the hour.

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7 tips for accepting negative feedback and learning from it

7 tips for accepting negative feedback and learning from it

We love to hear all of the great feedback on what we’ve done well. Most of the time, it’s not difficult to hear how amazing we are at our work! The difficulty comes from when we have to accept the negative feedback without becoming defensive and emotional.

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